Labakati Refund Policy

At Labakati, we strive to provide a seamless and rewarding experience for all our users, including creators and viewers. We understand that occasionally, you may need to request a refund. Please carefully review our refund policy to understand your rights and obligations regarding refunds for content purchased through our platform.

1. Digital Content Refunds

Since the content offered on Labakati consists of digital products, including videos and other downloadable or streamable content, all sales are final once the content has been accessed. Refunds for digital content are generally not available after purchase, except in the following cases:

• Technical issues: If you experience significant technical problems preventing access to the content, and these issues cannot be resolved by our support team, you may be eligible for a refund.
• Accidental purchases: If you mistakenly purchased content and have not accessed it, you may request a refund within 24 hours of the purchase.
• Unauthorized transactions: If you believe your account was used without your authorization to make a purchase, contact our support team immediately for investigation. Refunds for unauthorized transactions will be issued on a case-by-case basis following our verification process.

2. Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 7 days of the original purchase.
• The content in question has not been accessed or streamed (for accidental purchases).
• You have attempted to resolve any technical issues with our support team.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@labakati.com with the subject line “Refund Request.”
2. Include the following information in your request:

• Your account email address
• Transaction ID or order confirmation number
• The title of the content you purchased
• The reason for your refund request

1. Our support team will review your request and respond within 5-7 business days. If your refund is approved, the amount will be credited back to your original payment method.

4. Exceptions to the Refund Policy

Certain purchases may not be eligible for a refund, including:

• Subscription fees that provide access to exclusive or premium content over a set period (unless otherwise stated in the subscription terms).
• Promotional or discounted content.
• Content that has been watched or downloaded, except where technical issues have been verified by our support team.

5. Changes to the Refund Policy

Labakati reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

6. Contact Us

If you have any questions regarding this refund policy or need assistance with a refund request, please contact our support team at info@labakati.com.